Most deposits in England must be protected in an authorised scheme. At the end of the tenancy, if the landlord proposes deductions, the scheme’s dispute process may apply — and decisions often turn on evidence.
A strong file typically includes the check-in and check-out reports, dated photographs, rent payment records, and any written agreement about pets, redecoration, or repairs.
If you disagree with a deduction, respond in writing calmly and refer to specific items in the inventory. Keep proof of delivery for emails or letters.
If you believe the deposit was not protected when it should have been, that may raise separate issues from the dispute itself. Keep records of when you paid the deposit and any scheme references you were given.
This guidance is for general understanding only and is not a substitute for tailored legal advice.